Lee and JOSH discuss:

• Turning the diagnosis of minicore myopathy into a driving force to write the future

• The necessity and value of human touch in an increasingly tech-driven world

• Josh’s first venture into the world of business aged just 13 years old

• Bringing many elements together in an offering that creates value for stakeholders and end users alike

Links & references:

Lee Cooper: https://www.linkedin.com/in/leecooperrecruiter/

Josh Hough: https://www.linkedin.com/in/joshjhough/

CareLineLive: https://www.linkedin.com/company/carelinelive/

https://www.instagram.com/carelinelive/

https://carelinelive.com/

Get in touch: lee@extrology.com

Episode highlights:

“Ultimately, my diagnosis has meant that I've always had an extra driving force behind me, because I recognise that I'm lucky in the role that I do now and that I'm relatively flexible in the way that I work. Therefore, I've had to make this future for myself.” - 6:45 - Josh Hough

“One of my grandfathers was receiving home care, and being a long way away from us, the frustrating thing was not being able to see what was happening to him. So suddenly, not only were my customers saying ‘You're doing pretty good at your visit monitoring, you could go and sell that to other people’. I was looking at the other side of actually, how could the family get more information out of that?” - 15:10 - Josh Hough

“If we'd been in America, we would have been slightly better funded. We may have been able to go faster than we have but, that being said, I'm really happy with the way that it's worked out because we've built a far more resilient business by going slightly slower.” - 22:35 - Josh Hough

“You begin to realise that actually one of the most important things in your business, I think now, is to surround yourself with the right people, and to be able to feel like you can trust those people. ” - 26:40 - Josh Hough

“Your people are your most important assets. Your customers are extremely important, but ultimately, you can't support your customers if you don't have the people there to support them.” - 28:30 - Josh Hough

“Expanding on our international territories is hugely exciting. We've got customers in Australia, Ireland, Spain and Malta, but when we really push into the North American markets, that really is going to be a pivotal, pivotal moment. The prospect of that excites me.” - 38:15 - Josh Hough

“There are companies that are trying to accelerate that digitisation process, but when you look at the quality of what's being delivered, it still doesn't beat that true human interaction.” - 42:05 - Josh Hough

Extrology is sponsored by Progresso Talent Partners who for more than 25 years have successfully delivered interim and permanent leadership talent to transform businesses and to hire the talent you need to enable your business to thrive: https://www.progressotalent.com/