Delivering Revolutionary Care with a Human Touch with MD of CareLineLive, Josh Hough #36
The world of care is one in which trust and relationships are paramount, and bringing together the many complex components of a comprehensive care system is no mean feat.
Driven by a desire for greater access to care and rising to the challenge of living with minicore myopathy, CareLineLive’s MD Josh Hough should be an inspiration to many.
Josh joins us on Extrology to break down how his focus is on people as your most important asset, where tech could both revolutionise the sector and hinder its human touch, and much more.
Lee and JOSH discuss:
Turning the diagnosis of minicore myopathy into a driving force to write the future
The necessity and value of human touch in an increasingly tech-driven world
Josh’s first venture into the world of business aged just 13 years old
Bringing many elements together in an offering that creates value for stakeholders and end users alike
Links & references:
Lee Cooper: https://www.linkedin.com/in/leecooperrecruiter/
Josh Hough: https://www.linkedin.com/in/joshjhough/
CareLineLive: https://www.linkedin.com/company/carelinelive/
https://www.instagram.com/carelinelive/
Get in touch: lee@extrology.com
Episode highlights:
“Ultimately, my diagnosis has meant that I've always had an extra driving force behind me, because I recognise that I'm lucky in the role that I do now and that I'm relatively flexible in the way that I work. Therefore, I've had to make this future for myself.” - 6:45 - Josh Hough
“One of my grandfathers was receiving home care, and being a long way away from us, the frustrating thing was not being able to see what was happening to him. So suddenly, not only were my customers saying ‘You're doing pretty good at your visit monitoring, you could go and sell that to other people’. I was looking at the other side of actually, how could the family get more information out of that?” - 15:10 - Josh Hough
“If we'd been in America, we would have been slightly better funded. We may have been able to go faster than we have but, that being said, I'm really happy with the way that it's worked out because we've built a far more resilient business by going slightly slower.” - 22:35 - Josh Hough
“You begin to realise that actually one of the most important things in your business, I think now, is to surround yourself with the right people, and to be able to feel like you can trust those people. ” - 26:40 - Josh Hough
“Your people are your most important assets. Your customers are extremely important, but ultimately, you can't support your customers if you don't have the people there to support them.” - 28:30 - Josh Hough
“Expanding on our international territories is hugely exciting. We've got customers in Australia, Ireland, Spain and Malta, but when we really push into the North American markets, that really is going to be a pivotal, pivotal moment. The prospect of that excites me.” - 38:15 - Josh Hough
“There are companies that are trying to accelerate that digitisation process, but when you look at the quality of what's being delivered, it still doesn't beat that true human interaction.” - 42:05 - Josh Hough
Extrology is sponsored by Progresso Talent Partners who for more than 25 years have successfully delivered interim and permanent leadership talent to transform businesses and to hire the talent you need to enable your business to thrive: https://www.progressotalent.com/