Lee and roger discuss:

• The complementary skill sets that make Co-Founders so indispensable

• Exciting tech developments like AR & the metaverse, and how they'll change the working world

• Overcoming early challenges & securing funding

• Tackling the issues of staff attrition and low pay in the gig economy

Links & references:

Lee Cooper: https://www.linkedin.com/in/leecooperrecruiter/

Roger Beadle: https://www.linkedin.com/in/roger-beadle-96048410/

Limitless Technology: https://www.limitlesstech.com/

https://www.linkedin.com/company/limitless-technology-limited/

Get in touch: lee@extrology.com

Episode highlights:

“I was completely fascinated by how Churchill could galvanise so many people and this passion and focus to overcome that adversity and the sheer tenacity. They are real traits that I just admire a lot.” - 5:10 - Roger Beadle

“What a consumer would articulate is mediocre, inconsistent, long queue times, so they’re obviously the problems that you want to overcome. But actually what are the symptoms or the challenges, what causes that?” - 19:15 - Roger Beadle

“We felt that it’d be amazing if you could actually get really knowledgeable product users who are enthusiastic advocates of brands and products, who use them every day, and give them the ability to support other customers and resolve their inquiries.” - 23:00 - Roger Beadle

“You have to ask yourself: Do you and your Co-Founder(s) have that complementary skill set? Or is there going to be conflict between you? If you've got the complementary skill set, what that will tend to lead to is that lovely mutual respect. In other words, I'm not good at what she's good at, and she respects me for what I'm good at. With time, that gives you trust.” - 31:55 - Roger Beadle

“Where I see the future is obviously helping to change the industry for the better, but also to change the way people work. I also think Limitless can evolve horizontally outside of what you would see as alternatives to the call centre. So there's lots of other applications - we may not do them all that Limitless, but I think we would see ourselves as a future important platform in the gig economy.” - 41:10 - Roger Beadle

“I think as it relates to my particular area, it's probably most relevant to talk about the Metaverse, augmented reality, and how that is gonna impact how we work, the future of how things are bought and sold, therefore the future of customer service. Where does that fit into that spectrum?” - 52:30 - Roger Beadle

“Things don't get done sometimes if you don't have the force to push them through. But you’ve got to know when to do that. You'll still keep making mistakes and keep thinking with 2020-vision afterwards that you didn't have the patience you needed, but self awareness is key. At least if you can be aware, you can think about it.” - 59:40 - Roger Beadle

Extrology is sponsored by Progresso Talent Partners who for more than 25 years have successfully delivered interim and permanent leadership talent to transform businesses and to hire the talent you need to enable your business to thrive: https://www.progressotalent.com/